Terms and Conditions – Castle & Co. Consultation Services
These Terms and Conditions govern all consultation services provided by Castle & Co., a private immigration consultancy firm with extensive experience in Canadian immigration. We are not affiliated with the Government of Canada, and all advice is based on current immigration laws and policies.
Castle & Co. is represented by Roberto Castillo, a Regulated Canadian Immigration Consultant (RCIC #R408527) and a member of the Canadian Association of Professional Immigration Consultants (CAPIC). However, consultations could be conducted by another licensed RCIC from our team, not necessarily by our main representative.
Initial Consultation Agreement
Before proceeding with your consultation, please carefully read the terms of our Initial Consultation Agreement. By continuing, you acknowledge that you have read and agreed to these terms.
Purpose of the Consultation
Castle & Co. provides professional immigration consulting services. Our initial consultation is designed to offer expert advice on immigration matters and determine the best course of action for your case. However, engaging in this consultation does not establish a formal client-consultant relationship beyond the scope of this initial meeting.
Consultation Fee
A one-time non-refundable fee applies to all consultations. The total fee will be communicated before the consultation and must be paid in full prior to the scheduled session.
This fee covers:
A one-time communication via email or another agreed-upon method.
Collection and review of the information and questions provided by the client.
Should you decide to retain our services beyond this consultation, a separate retainer agreement must be signed. This consultation does not obligate you to proceed with further services.
Confidentiality Commitment
All information shared with Castle & Co. is strictly confidential. We adhere to the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees, ensuring that your data is protected and not disclosed to third parties without your prior consent, except where required by law.
We use electronic communication and secure data storage for your convenience. Our team employs best practices to maintain a high level of security when handling your information.
Legal Framework
This agreement follows the professional standards outlined in the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees. It is governed by the applicable federal and provincial laws in Canada.
Additional Considerations
By proceeding with this consultation, you acknowledge and accept the terms outlined above. Should you require further legal representation, a separate retainer agreement will be necessary.
For inquiries or further assistance, please refer to our official contact details.
Scope of Services:
Advisory Role: Our email consultation service provides professional immigration guidance, but we do not guarantee approvals. All final decisions are made by Immigration, Refugees, and Citizenship Canada (IRCC).
Service Limitation: Email consultations do not constitute legal representation but are intended to help clients understand their immigration options.
Response Time: Replies will be provided within one business day from the date of receiving the inquiry. Urgent inquiries may require an additional fee.
Strict Consultation Limits: Each consultation covers only the inquiries specified in the initial email. Additional questions or follow-ups outside the agreed scope may require a new booking.
Strict Adherence to Response Time
Email consultations follow a structured response schedule. Replies will be provided within the specified timeframe, and response times cannot be expedited unless an express service is available.
Rescheduling and Follow-Up Policy
Clients may request clarification on their initial inquiry within 48 hours after receiving a response. Any new questions or additional concerns beyond the original inquiry may require a new consultation booking.
Consultation Fees, Refunds & Credit Policy
Non-Refundable Fees: Consultation fees are generally non-refundable. However, refunds may be issued upon mutual agreement between the company and the client, at the company’s discretion.
Fee Credit Toward Applications: If the consultation leads to an application process that we can assist with, and the client proceeds within 30 days, 100% of the consultation fee will be credited toward their total application fees. If no application follows or the client does not proceed within 30 days, the fee will not be credited or refunded.
Consultation Formats & Covered Programs
Our consultations are available via email only in English, French or Spanish.
Programs Covered (English, French & Spanish, email consultation available)
*Economic Immigration*
Express Entry
-Federal Skilled Worker Program (FSWP)
-Canadian Experience Class (CEC)
-Federal Skilled Trades Program (FSTP)
Provincial Nominee Programs (PNPs)
-Ontario Immigrant Nominee Program (OINP)
-British Columbia Provincial Nominee Program (BCPNP)
-Alberta Advantage Immigration Program (AAIP)
-Saskatchewan Immigrant Nominee Program (SINP)
-Manitoba Provincial Nominee Program (MPNP)
-Atlantic Immigration Program (AIP)
-Other Provincial Streams (Nova Scotia, New Brunswick, PEI, Newfoundland and Labrador, Yukon, Northwest Territories)
Quebec Programs
-Quebec Skilled Worker Program (QSWP)
-Quebec Experience Program (PEQ)
Rural and Northern Immigration Pilot (RNIP)
Agri-Food Pilot
Caregiver Programs
-Home Child Care Provider Pilot
-Home Support Worker Pilot
Temporary to Permanent Residence (TR to PR) Pathways
*Permanent Residence (PR) Maintenance*
-PR Card Renewal
-PR Residency Obligations
-PR Travel Documents (PRTD)
*Family Sponsorship*
-Spousal, Common-Law, or Conjugal Partner Sponsorship
-Dependent Children Sponsorship
-Parent and Grandparent Sponsorship (PGP)
-Super Visa Applications
Orphaned Sibling/Niece/Nephew Sponsorship
-Other Relative Sponsorship (Lonely Canadian Exception)
*Temporary Residence*
Visitor Visas
-Tourist Visa (Temporary Resident Visa)
-Super Visa for Parents/Grandparents
Study Permits
-Student Direct Stream (SDS)
-Post-Graduation Work Permit (PGWP) Planning
-Changing Schools/Programs
Work Permits
-Open Work Permits
-Employer-Specific Work Permits
-LMIA-Exempt Work Permits (e.g., CUSMA, Intra-Company Transfers)
-Global Talent Stream
International Experience Canada (IEC)
-Working Holiday
-Young Professionals
-International Co-op
Restoration of Status
Extending Temporary Status
*Citizenship*
-Citizenship Eligibility Assessment
-Citizenship Application Process
-Residency Obligations for Citizenship
-Citizenship for Minors
*Business and Investor Immigration*
-Intra-Company Transfers
*Students and Graduates*
-Study Permit Applications/Extensions
-Post-Graduation Work Permit (PGWP)
-Transitioning from Study to Permanent Residence
-Spousal Open Work Permits for Students
*Miscellaneous*
-Immigration Medical Exam Guidance
-Police Clearance Certificates
-Status Verification (e.g., CAIPS/GCMS Notes)
-Updates to Immigration Applications (e.g., New Passport, Change in Family Status)
The following programs are not covered in our consultations:
*Economic Immigration*
Self-Employed Persons Program
Start-Up Visa Program
*Refugee and Asylum*
-In-Canada Refugee Claims
-Refugee Sponsorship (Private Sponsorship of Refugees Program)
-Humanitarian and Compassionate (H&C) Applications
-Pre-Removal Risk Assessment (PRRA)
*Citizenship*
-Citizenship Test/Interview Preparation
-Renouncing or Resuming Citizenship
*Compliance, Appeals, and Legal Issues*
Inadmissibility
-Criminal Inadmissibility (Rehabilitation, TRPs)
-Medical Inadmissibility
-Misrepresentation Allegations
Appeals
-Sponsorship Appeal (IAD)
-Refugee Claim Appeal
-Residency Obligation Appeals
-Removal Order Appeals
Judicial Review (Federal Court)
Detention Reviews
*Business and Investor Immigration*
-Start-Up Visa Program
-Self-Employed Persons Program (Cultural/Agricultural)
-Provincial Entrepreneur Streams (e.g., BC, Ontario, Quebec)
-C11 Entrepreneur Work Permits
*Permanent Residence (PR) Maintenance*
-Loss of PR Status and Remedies
*Miscellaneous*
-Document Translation/Authentication
Confidentiality & Privacy
Client information is strictly confidential and will not be shared with third parties unless legally required.
Castle & Co. follows all privacy policies outlined in our Privacy Policy.
Honesty & Accuracy of Information
Clients must provide truthful and accurate information.
Providing false or misleading details may result in immediate termination of services without a refund.
Liability Disclaimer
No Guarantees: Castle & Co. cannot guarantee application approvals, processing times, or specific outcomes.
Not Government-Affiliated: We do not have special influence over IRCC decisions.
External Factors: We are not responsible for government policy changes, processing delays, or denied applications.
Legal Compliance & Disputes
All services comply with Canadian immigration laws.
Any disputes will be governed by the laws of Alberta, Canada.