Privacy Policy

Last Updated: [March 2025]

This Privacy Policy explains how Castle & Co. collects, uses, and protects your personal information. By accessing our website or using our services, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our website and services.

Castle & Co. is committed to ensuring the confidentiality and security of your data. If you have any questions or require further clarification, please contact us at info@castleandco.ca.

1. What Personal Information We Collect

We define personal information as any data that identifies an individual or business entity, whether collected physically, digitally, or verbally. This includes:

Full name, phone number, email address, and mailing address

Identification documents and immigration-related information

Payment details for services rendered

IP address, browser type, and device information when using our website

Communication records, such as emails and inquiries submitted through our contact forms

Castle & Co. only collects the necessary data to provide immigration consulting services and improve our operations.

2. How We Use Your Personal Information

Your information is used for the following purposes:

Providing Immigration Services – To process applications, assess eligibility, and manage client relationships.

Communication – To respond to inquiries, provide updates, and send relevant service information.

Legal and Compliance Obligations – To comply with Canadian immigration laws, taxation requirements, and regulatory obligations.

Website Security & Optimization – To analyze site traffic, prevent fraudulent activity, and enhance user experience.

Castle & Co. does not sell, trade, or rent personal information to third parties for marketing purposes.

3. When We Disclose Personal Information

We may share your personal data in limited circumstances, such as:

With Canadian Government Authorities – When required for immigration applications, regulatory compliance, or legal obligations.

With Service Providers – Including legal advisors, payment processors, or IT support teams that assist us in delivering services.

To Comply with Legal Obligations – When responding to court orders, subpoenas, or government investigations.

We only disclose information when necessary and legally required.

4. How We Use Cookies and Website Tracking Technology

Our website may use cookies, analytics tools, and tracking technologies to enhance user experience. These include:

Essential Cookies – Necessary for website functionality and security.

Performance Cookies – Used to measure site performance and optimize content.

Analytics Tools – Such as Google Analytics to track user interaction and improve our services.

Users can disable cookies through their browser settings; however, this may impact website functionality.

5. Security and Data Protection

Castle & Co. implements strict security measures to safeguard personal data. Our practices include:

Data Encryption – Secure encryption for sensitive data storage and transmission.

Access Restrictions – Limited access to authorized personnel only.

Regulatory Compliance – Adherence to Canadian privacy laws and industry standards.

Despite our best efforts, no online system is completely secure. We encourage users to take necessary precautions when sharing personal data online.

6. Third-Party Services & External Links

Our website may contain links to third-party websites for additional resources. Please note:

Castle & Co. is not responsible for the privacy policies of external websites.

Clicking on third-party links may result in data collection by those websites.

Users should review the privacy policies of external services before providing personal information.

7. International Data Transfers

Castle & Co. operates primarily in Canada, but in some cases, personal data may be transferred across borders for:

Processing immigration applications through Canadian government systems

International communications with clients and regulatory bodies

We take all reasonable steps to ensure that data transfers comply with applicable privacy laws.

8. Accessing and Correcting Your Personal Information

Clients have the right to:

Request access to the personal data we have on file.

Update or correct inaccuracies in their personal information.

Request data deletion where legally applicable.

To exercise these rights, contact us at info@castleandco.ca.

9. Your Rights and Choices

You have certain rights concerning your personal data, including:

The right to opt out of receiving non-essential communications.

The right to request data deletion, subject to legal retention requirements.

The right to file a complaint if you believe your privacy rights have been violated.

For inquiries regarding your privacy rights, please contact info@castleandco.ca.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, reach out to us:

Email: info@castleandco.ca

Office Address:

2020-10060 Jasper Ave NW

Scotia Place Tower 1

Edmonton, AB, T5J 3R8

We are committed to protecting your data and ensuring transparency in our privacy practices.